Legal

Refund Policy

We believe in being completely transparent about how fees work before you commit to anything. This policy explains how payments, cancellations, and refunds are handled across all of our services.

Effective: June 11, 2026Last Updated: June 11, 2026adtrench.com
Policy at a Glance
Retainer Fees
Non-refundable once the billing period begins. Cancel anytime with 30 days’ notice.
Project Deposits
Non-refundable once work starts. Scope is always discussed clearly before payment.
Results
Fees cover professional services, not guaranteed outcomes. We’re always upfront about this.

1. Our Position

AdTrench provides specialised digital marketing and development services. From the moment an engagement begins, significant time and expertise goes into strategy, account setup, research, and execution. This work starts immediately and cannot be paused or reclaimed once underway.

Because of this, fees are generally non-refundable once work has commenced. We want every client to understand exactly what they’re paying for before committing — which is why we offer a free strategy call and always outline scope clearly in writing before taking payment.

If you have any questions about scope, process, or what to expect before making payment, we strongly encourage you to reach out first.

2. Retainer Services

Retainer services include ongoing Google Ads, Meta Ads, Shop Campaigns, and SEO engagements billed monthly.

  • Monthly fees are invoiced at the start of each billing period and due within 7 days
  • Once a billing period has commenced, the full month’s fee is non-refundable
  • No pro-rata refunds are issued for unused days within a billing period
  • Services continue until the end of the period following a cancellation request
Monthly fees cover the full billing period. If you cancel mid-month, services continue until the end of that period — so you still get value for the time paid.

3. Project-Based Work

Project-based work includes Shopify store builds, redesigns, and fixed-scope deliverables.

Deposits

  • A deposit is required before project work commences
  • The deposit is non-refundable once work has started
  • If the Client cancels after work has commenced, the deposit is forfeited
  • Milestone payments already made at the point of cancellation are also non-refundable
Ownership of all project deliverables transfers to the Client only upon receipt of full payment.

4. No Performance-Based Refunds

The following are not grounds for a refund:

  • Dissatisfaction with advertising ROAS, CPA, or revenue results
  • Lower-than-expected organic traffic or search rankings
  • Decline in performance due to platform algorithm changes
  • Ad account restrictions or suspensions imposed by Google or Meta
  • Seasonal or macroeconomic factors affecting sales
  • The Client’s decision to change business direction
Digital marketing involves variables outside any agency’s control. We are always transparent about realistic expectations before you commit, and we work hard to deliver the best possible results. But fees cover the professional work involved — not a specific outcome.

5. Ad Spend

Ad spend is entirely separate from AdTrench’s management fees. AdTrench does not collect, hold, or manage client ad budgets. Queries or disputes about ad spend must be directed to Google, Meta, or Shopify directly.

6. Cancellation

Clients may cancel ongoing retainer services by providing 30 days’ written notice via email.

  • The notice period begins on the date AdTrench confirms receipt
  • Services continue during the notice period
  • Fees for the notice period are due in full
  • Any outstanding invoices at cancellation are due immediately
Access to campaign accounts and deliverables will only be transferred once all outstanding balances are settled.

7. Exceptions

The only circumstances in which a refund may be issued:

  • AdTrench fails to commence work: If AdTrench accepts payment but fails to begin work within the agreed timeline due to circumstances on our side, a full refund will be issued.
  • Duplicate payment: If a Client is charged twice for the same invoice, the duplicate charge will be refunded in full.
  • Legal requirement: Where required by applicable consumer protection law.
If you believe one of the above applies to your situation, contact us at adtrenchofficial@gmail.com within 7 days of the payment date.

8. Disputes & Chargebacks

If you have a concern about a charge, please contact us directly before initiating a chargeback. We ask that you allow up to 10 business days for us to investigate and respond.

Chargebacks for legitimately rendered services will be contested by AdTrench with full documentation of work completed. We maintain detailed records of all work, communications, and deliverables for this purpose.

9. Contact Us

Questions about this Refund Policy before engaging AdTrench:

We’re happy to answer any questions about scope, process, and what to expect before you commit.

Questions Before You Commit?

Reach out before making any payment and we’ll answer everything clearly.

Talk to Us First →